Agent Training & Support Portal
NewsQuake is an Australia-based platform built to train agents and provide reliable support. It focuses on simplifying learning with clear modules and FAQs. The owners wanted a system that reflects their professional approach. They also needed it to reduce onboarding time for new agents. The portal had to be simple, structured, and easy to navigate. The goal was to keep agents engaged while helping them complete training faster and access help without delays.
NewsQuake runs a digital portal designed for agent training and support. The industry is competitive, with many businesses relying on standard onboarding tools. Our team at Shiv Technolabs Pvt. Ltd focused on building a platform that stands out.
We started by analyzing the client’s needs and the scope of the portal. Then we researched how agents learn and what challenges they face during training. This gave us clear insights into the client’s goals and the best approach to create an engaging, easy-to-use portal.
Based on our analysis and several discussions with the client, we planned features that would make the training portal effective and easy to use.
Here’s what our design and development team worked on:
We assigned a skilled team of developers and designers to build the core sections of the portal. The layout was designed according to the client’s requirements, with every element placed for clarity and usability. The structured FAQ section improved agent support, while the training modules ensured smooth onboarding and better engagement.
Since this portal was built for agent training and support, we used a clean layout with custom icons and visuals to match the professional style of the brand. These elements made the portal simple, appealing, and consistent with the training purpose.
Once the design was finalized, our development team implemented strong functionality to support it. The end result aligned with the client’s vision and created a user-friendly platform for both new and existing agents.
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